Cancellations are accepted up to 24 hours prior to your departure date and are refunded in full. Cancellations (and bookings) made inside of 24 hours of departure date cannot be refunded, altered, or exchanged.
All tours and rentals depart rain or shine year round. You will be notified at least 1 hour prior to your departure via email or phone if your tour is cancelled due to unsafe riding conditions (Portland standards), otherwise please plan accordingly for your departure. (Free rain gear & accessories are provided for all tours, all tour bikes equipped with full fenders)
Please refer to your booking confirmation regarding when you need to arrive for your tour. (usually ~10 minutes prior to departure) Participants that arrive at, or after their departure time may not be allowed to participate, and are not eligible for a refund.
Full payment is required at time of booking for all reservations.